Support
Short answers for the Structify app and the web. If yours is not here, email us and a person will write back.
On this page
Reach us
Email hello@buildwithstructify.com. Tell us the email you sign in with and what you were doing when it went wrong. A screenshot helps.
Structify is made by BAGELTECH PTY LTD.
Signing in on your phone
You can sign in three ways on the phone: with an email code, with Google, or with Apple.
- Email code. Choose Continue with email. If you have no password, or you signed up with Google, choose Email me a code. We send six numbers to your inbox. Type them into the app. They work for a short while, so ask for a fresh code if yours has gone stale.
- Google or Apple. Choose Continue with Google or Continue with Apple and use the same account you signed up with.
No code arriving? Check your junk folder, then make sure you typed the same email you signed up with. If it still does not come, email us.
Crew site links
If a builder sent you a site link, you do not need an account and you do not need to install anything. Open the link on your phone and it takes you to your job, where you can log your hours, add photos and see your defects and call-ups. You see only your own work, nothing about money or other people's hours.
Link not working or lost? Ask the builder to send it again from their Structify.
Photos without signal
Take them anyway. A photo taken with no signal is saved on your phone, and the app says so. It sends on its own once you are back in range. Keep the app installed until it has gone. Nothing is lost because you were out of reach.
Notifications
The app asks before it sends you notifications, and you can turn them on or off any time in your phone's settings. Every alert is also listed under Notifications in the app, whether or not you allowed them on the lock screen.
Not getting alerts? Check that notifications are allowed for Structify in your phone's settings, and that you are signed in.
Deleting your account
You can delete your account from the app. The steps, what happens next and what we keep are on the Delete your account page.
Where the full guides live
Every screen has its own guide on the web app, under Getting started. It covers what the screen is for, what to do there and what comes next. How we handle your information is in our Privacy Policy.